Returns & Exchanges
At Timex, we stand by the quality of our timepieces and offer a 30-day return policy for items in their original, unworn condition. If you are not completely satisfied with your purchase, we provide a straightforward process for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
Prepare the Package
Place the watch in its original presentation box with all manuals and tags included, ensuring the item is securely packed.
Attach the Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.
Ship and Track
Drop off your package at any authorized carrier location and keep your tracking receipt; your refund will be processed within 7-10 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing